In the face of so much competition, how does a site owner know the right WordPress support service to choose? In short, that’s a difficult question to answer. Our best recommendation would be to use those recommended by other folks you trust. Your best bet is to choose services led by people you have a personal relationship with, but of course, that is only if you do actually have a relationship with anyone of ’em.
Do not choose purely based on price. There are many services out there with cheap prices who are only out for the money. Instead of using price as a measure for making your decision, meticulously examine their previous work and find out how many happy customers they have. If possible, talk to their previous clients.
But beyond talking to past clients of the service you intend using, talk to the company itself. Here are some questions you can ask any provider:
- Does your plan include hosting?
- Does it include updates?
- What’s your average response time on maintenance tasks?
- Do you do regular monitoring on my site performance?
- What kind of reports can I expect to keep informed about my site?
- What makes you different from using a managed WordPress host?
- Who is your primary host provider?
- Does my onboarding process include a code review?
- Do you use version control for site maintenance?
- Will I have a staging area for testing site changes?
The list can go on and on. But you get the point, right? Not every service is created equal, and the answers will change depending on who you get a maintenance quote from.
It’s not a bad thing if not all of these things are included; it just depends on your price range and your goals for your site. If I were choosing a provider, I would compare plans to see which best matches my needs.
If you need base-level support and your site isn’t too big, that could affect which plan is most appealing. If you are most concerned about scaling issues and you get lots of traffic, some will be better for that — perhaps choose a provider that monitors site performance.